Positive Dog Training Privacy Policy

Last updated: May 24^th 2018

Summary

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us.

Our policy covers

1. Why we value your privacy
2. How we collect information
3. What information we hold
4. Where we store your information
5. What we use your information for
6. Who’s responsible for your information at our company
7. Who has access to information about you
8. The steps we take to keep your information private
9. How to request amendments to your data, request your personal data is deleted, request a copy of your personal data
10. Cookies
11. Plugins and Tools
12. Changes to this policy

1)  Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

2)  How we collect information

We ask for information including your contact details, delivery address, and/or information on your dog(s) when you fill in one of our online forms. This includes our general contact form, day care registration form, dog training application form, and shop registration and purchase forms.

3)  What information we hold

• When you contact us through some of our website forms, we collect your name, email address, phone number.
• When you fill in our Day Care or Training forms, we will additionally ask for information on your dog(s) in order to evaluate, to provide our services and to abide by our insurance requirements.
• When you buy something from us, we collect your name, email address, phone number, and address.

• When you register an account or purchase a service on our online shop, we will request information including your contact details and address to create a shop account and/or process an order. You can always manage your shop account, including updating information or deleting your account at http://www.positivedogtraining…

• If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.
• All payments in our shop are processed by Realex/Globalpayments and we never have access to your credit card information.

4)  Where we store your information

When you contact us by email or through our website, we store your information in Revelation Pets our Customer Relationship Management (CRM) software. When you buy something, your information is stored in Opencart, our ecommerce platform (this information is stored in a database hosted with Namesco Ireland Limited t/a Register365 – )

5)  What we use your information for

We occasionally use your contact information to send you details of our upcoming events and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you to issue a reminder of events at Positive Dog Training that you are booked to attend, or a course that you have booked onto but if you tell us not to, we won’t get in touch again.

6)  Who’s responsible for your information at our company

Liz Mc Donagh is responsible for the security of your information. You can contact them by email at info@positivedogtrainig.ie  or by phone on 01 9013018 if you have any concerns about the information we store.

7)  Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

8)  The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

The computers we use are all are protected by a passcode. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

9)  How to request amendments to your data, request your personal data is deleted, request a copy of your personal data

For these requests, please contact Liz by email at info@positivedogtraining.ie  or by phone on (01) 901 3018. If you’re the letter writing type, send your envelope to Positive Dog Training Dublin, Unit T2, Birch Avenue, Stillorgan Ind. Estate, Sandyford, Dublin 18

10)  Cookies

Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

The website operator has a legitimate interest in the storage of cookies to ensure an optimised service provided free of technical errors.

11)  Plugins & Tools

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://policies.google.com/privacy?gl=ie.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

Google Maps

This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website.

Further information about handling user data, can be found in the data protection declaration of Google at https://policies.google.com/privacy?gl=ie.

12)  Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.